Terms & Conditions | Eagle Airport Transfers

Last updated: 3 September 2026

1. Who we are

Eagle Airport Transfers Ltd ("Eagle", "we", "us", "our") is a licensed private hire operator based at Unit 16 Selby Business Park, Selby YO8 8LZ, licensed by North Yorkshire Council. We provide pre-booked airport transfer and private hire journeys across York, Selby, Goole, Bradford, Tadcaster, Howden, Pontefract and Knottingley, and to major UK airports and seaports.

2. How a booking is made

Bookings are normally made through our website quote tool, by WhatsApp, by phone, or by email. A booking is only confirmed once we have sent you written confirmation of the journey details (pickup location, destination, date, time, vehicle and fare) by WhatsApp, email or text message. Until you receive that confirmation, we have not accepted your booking.

Please give us accurate pickup and drop-off details, the correct number of passengers, and (for airport pickups) your flight number, so we can plan and track your journey correctly.

3. Fixed prices

Every fare we quote is a fixed price for the journey booked. The price shown or confirmed to you already includes any airport parking charges and terminal drop-off/pickup charges that apply at the relevant airport — there are no additional parking or drop-off fees to pay on top of your quoted fare.

Fixed prices apply to the journey as booked. If the pickup or drop-off location, passenger numbers, luggage, or vehicle requirement change materially from what was booked, we reserve the right to requote before confirming the revised journey.

4. Waiting time

We include 60 minutes of free waiting time on every pickup. For airport pickups, this hour is timed from your flight's actual landing time (not the scheduled time), because we monitor your flight — see section 5. For non-airport pickups, free waiting time is timed from the agreed pickup time.

After the first free hour, waiting time is charged at £20 per hour (pro-rated for part hours), payable to the driver or added to your fare. If you know you are likely to need longer, please let us know as early as possible so we can plan around it.

5. Flight monitoring

For airport pickups, we monitor your incoming flight in real time. If your flight is early, delayed, or its arrival gate or time changes, we automatically adjust your driver's pickup time to match the flight's actual landing time, at no extra charge. You do not need to contact us to tell us your flight has been delayed, though you are welcome to.

6. Luggage

Please tell us the number and size of bags (large and hand luggage) at the time of booking, together with passenger numbers, so we can allocate a vehicle with enough space. The fare and vehicle confirmed to you are based on the luggage and passenger details you provide.

We reserve the right to decline, or to request a different vehicle (at a revised fare) for, a booking where the luggage or passenger numbers on the day materially exceed what was declared at booking and cannot safely or legally be accommodated in the confirmed vehicle.

7. Cancellations

You may cancel your booking free of charge up to 24 hours before the confirmed pickup time. Cancellations made within 24 hours of pickup, or a "no-show" at the agreed pickup point, may be charged at our discretion, up to the full quoted fare, to cover the vehicle and driver time reserved for your journey.

If we need to cancel a booking (for example, due to a vehicle fault or an event outside our control), we will tell you as soon as possible and, where practical, help you arrange an alternative.

8. Payment

Payment can be made by card, cash, or bank transfer, as agreed at the time of booking. Unless otherwise agreed in writing, payment is due at the end of the journey, or in advance where we specify this for a particular booking (for example, some pre-paid or long-distance journeys). Prices are quoted in pounds sterling (£) and include any parking and drop-off charges as set out in section 3.

9. Our responsibilities and limitation of liability

We will take reasonable care to carry out your booking safely and on time, using licensed, insured vehicles and drivers. However:

We are not liable for delay or failure to perform caused by circumstances outside our reasonable control, including but not limited to traffic, road closures, severe weather, airport or air traffic control disruption, or vehicle breakdown, provided we take reasonable steps to minimise the impact and keep you informed.
We are not liable for any loss or damage to luggage or personal property left in the vehicle, except where caused by our negligence.
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be limited or excluded.
Subject to the above, our total liability to you in connection with a booking is limited to the fare paid for that journey.

10. Your responsibilities

Please arrive at the agreed pickup point at the confirmed time, provide accurate journey and contact details, and behave reasonably towards our drivers and vehicles. We reserve the right to refuse to carry, or to end, a journey where a passenger's behaviour puts the safety of the driver, other passengers, or the vehicle at risk.

11. Complaints

If something has gone wrong, please contact us as soon as possible by phone, WhatsApp or email using the details in section 1, and we will do our best to put it right.

12. Governing law

These terms, and any booking made with Eagle Airport Transfers Ltd, are governed by the laws of England and Wales, and are subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to these terms

We may update these terms from time to time, for example to reflect changes in our services or the law. The version published on this page at the time of your booking applies to that booking.